Minimal information
Privacy & Product Complaints
Before release
The in-app product-feedback option prepares a short note locally and opens the user’s email app. It has no public web-form endpoint, upload or attachment field, which reduces automated spam and prevents the app from collecting application files. Product feedback is not the formal channel for privacy complaints or urgent security reports.
For the free iOS market-validation release
Hexosys will activate and test support@qapcriteria.com.au as the single public channel for the free iOS market-validation release. Privacy complaints use the subject prefix [Privacy] and a separate internal handling folder or label. The address must not be treated as functioning until delivery, monitoring, spam filtering and response handling are tested. It will not be a personal or catch-all mailbox.
What to provide
- Your preferred name and reply address.
- What happened and approximately when.
- The outcome you are seeking.
- A redacted screenshot only if it is genuinely helpful.
Response target
Once the support mailbox is verified, Hexosys will review messages during normal Australian business operations and respond as reasonably practicable. If you are not satisfied with a privacy outcome, you may be able to complain to the Office of the Australian Information Commissioner.